Shipping Policy

At Velvora, we are committed to delivering your Order to your doorstep with efficiency and care. Please read our shipping policy to understand the process.

Shipping Rates

1. Standard Shipping: Flat rate of Rs. 199 across Pakistan.
2. Express Shipping: Charges depend on the order's weight and delivery partner. For details, please contact us at WhatsApp: +923090165108.

Processing Time

• Order Processing: Typically completed within 3-5 business days. Delays may occur due to unforeseen circumstances, and we appreciate your patience.
• Business Days: Monday to Friday, excluding public holidays.

Shipping Time

• Standard Shipping: Estimated delivery within 3-7 business days.
• Express Shipping: Delivery within 1-3 business days.

Order Tracking

Once shipped, you will receive a confirmation email or WhatsApp message. To track your order, contact our customer support at +923090165108 or via email at velvora.work@gmail.com.

Lost or Delayed Packages

If your package is delayed or lost, please contact us immediately at velvora.work@gmail.com or +923090165108. We will coordinate with our shipping partners to resolve the issue promptly.

Address Changes

Ensure your shipping address is accurate when placing the order. Velvora is not responsible for orders shipped to incorrect addresses provided at checkout.

Returns and Exchanges

For details, please refer to our Return & Refund Policy.