Return And Exchange Policy

Exchange Policy

At Velvora, we are dedicated to ensuring your satisfaction by providing an easy and straightforward exchange policy. Please review the details below:

Exchange Policy Overview

5-Day Exchange Guarantee
If you are not completely satisfied with your purchase or need a different size or color, you may request an exchange within 5 days of receiving your order.

Conditions for Exchange

  1. The Co-Ord Set must be:
    • In its original condition: unworn, unwashed, and with tags intact.
    • Packaged securely to prevent damage during return shipping.
  2. All accessories or freebies included with the purchase must also be returned.
  3. Exchanges are subject to stock availability.

Exchange Process

  1. Contact Us

    • Reach out to our customer service team via WhatsApp at +923090165108 to initiate your exchange request.
    • Provide your order details and specify the reason for exchange (e.g., size, color, or issue).

  2. Approval & Instructions

    • Upon approval, we will provide you with the exchange shipping details.

  3. Shipping the Item

    • Securely package the item(s) and ship them back to the provided address.
    • Shipping costs for exchanges are the customer’s responsibility, unless the issue is due to our error (e.g., defective or wrong item delivered).

Timeframe for Exchanges

  • Exchanges are processed within 2 business days after we receive and inspect the returned item.
  • The new item will be shipped within 3 business days, subject to stock availability.

Important Notes

  • Exchanges are accepted for:

    • Size or color issues.
    • Manufacturing defects or damage during delivery.
    • Wrong item shipped.

  • Items that do not meet the above conditions may not be eligible for an exchange.

  • Velvora reserves the right to deny exchange requests that do not comply with this policy.

Thank you for choosing Velvora! We are here to ensure you love every piece you order.